Support & service

ACI Laser support team in the laboratory: employees in the background, laser head in the foreground

Support, Service & After Sales

We accompany you

Support and services

ACI Service stands for experience and quality

As a renowned manufacturer of lasers, laser systems, laser stations and laser software, ACI Laser not only offers you high-quality products, but also first-class support and services. So you can get the best out of your laser applications:

ACI Laser application consultation in the laboratory - employee and customer inspect manufactured sample part

Independent technology consulting

Application advice & consultation

Our application specialists will be happy to help you find the optimum laser solution for your specific requirements. We develop customized solutions for your application.

Request advice

Optimal laser technology for your material

Sample production

Would you like to see in advance how our lasers process your materials? No problem! We are happy to produce samples so that you can see the quality and precision of our laser processing for yourself.

Request sample production

Application technician in the laboratory: start of sample part marking with material tests

Sales demonstrates Workstation Classic with fiber laser live to the customer in the showroom

Online demonstration or live demo

System demonstration

Are you interested in our laser systems? We offer system demonstrations where you can experience the performance and efficiency of our lasers live. Contact us today to find out more about our products and services. We are your reliable partner for all laser applications.

Request appointment

Know more – produce better

Training

We offer training courses so that you can operate your laser systems effectively and safely. Our experts are happy to share their knowledge with you so that you can exploit the full potential of your laser solutions.

Request training

ACI Laser training: Employees train users on the installed laser system on site

ACI Laser maintenance: employee with measuring device at the laser source, another employee at the fiber laser

Reliable and low-maintenance laser systems

Maintenance & repair

Our experienced technicians are at your disposal for the maintenance and repair of your laser systems. We ensure that your systems run smoothly and downtimes are minimized.

Service requests

Fast support via hotline, remote or on-site

Customer service

Our dedicated customer service team is always on hand to answer your questions and provide support. We pride ourselves on our first-class service and do everything we can to ensure that you are satisfied.

Contact customer service

Support team helps with questions about the laser system and Magic Mark by phone and online

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Information about your cookie settings and data transmission to the USA when using Google services
We use cookies on our website. Some cookies are technically necessary for our website to function ("essential"). All other cookies are applied only if you consent to them (e.g. for Google Analytics/Maps).

You can choose whether or not you wish to "accept only essential cookies," "accept all cookies" or if you wish to "save individual cookie settings" by selecting specific cookies in the accordion menu.

Granting consent to the use of non-essential cookies is voluntary. You can also change your settings at a later time via the "Cookie settings" button located in the page footer. Full details can be found in our Privacy Policy.

We use Google Analytics to obtain continuous analysis and statistical evaluation of the website in order to improve the website and the user experience. This involves user behaviour data being transmitted to Google LLC and the sites visited, time spent on the page and interactions being processed. This data is then used by Google for its own purposes to build a profile and to link with other usage data.

By accepting the cookie associated with Google services, you also grant consent for your data to be processed in the USA by Google, in accordance with Article 49(1a) GDPR. The USA is classified by the European Court of Justice as a country whose data protection level fails to meet EU standards.

In particular, there is a risk of your data being processed by US authorities for control and monitoring purposes, potentially without even the opportunity to appeal. If you click on "accept only essential cookies," the above transmission shall not take place.

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