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ACI Laser customer service team supports customers by phone and online

ACI customer service

Technical support

We are here for you

Support for your ACI systems

Do you need support with your laser system or Magic Mark marking software? We are here for you. Please fill out the contact form below so that we can help you quickly and efficiently. You can also contact us by telephone Monday to Thursday from 8 a.m. to 5 p.m. and Friday from 8 a.m. to 2 p.m. or by e-mail.

In all cases, please state the serial number of your laser or protective housing and the version number of your installed Magic Mark software version. The serial number can be found on the type plate attached to the back of the device. You can find the version number of your software in the Magic Mark labeling software. Click on “About” under the “Help” category and read the version number.

We will process your request as quickly as possible and get back to you.

Contact

Support & Service

T +49 (0) 3643 4152-0
service@aci-laser.de

Hotline
Mon – Thu: 8 am – 5 pm
Fri: 8 am – 2 pm

Magic Mark

Do you need a software download?

Please also use the contact form below.










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    We use Google Analytics to obtain continuous analysis and statistical evaluation of the website in order to improve the website and the user experience. This involves user behaviour data being transmitted to Google LLC and the sites visited, time spent on the page and interactions being processed. This data is then used by Google for its own purposes to build a profile and to link with other usage data.

    By accepting the cookie associated with Google services, you also grant consent for your data to be processed in the USA by Google, in accordance with Article 49(1a) GDPR. The USA is classified by the European Court of Justice as a country whose data protection level fails to meet EU standards.

    In particular, there is a risk of your data being processed by US authorities for control and monitoring purposes, potentially without even the opportunity to appeal. If you click on "Accept only essential cookies," the above transmission shall not take place.
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